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The American Flag Store

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Shipping & Policies

Returns Policy

The American Flag Store takes pride in the products we carry and we emphasize quality control at every point in the process. If, however, you receive a product that does not measure up to your standards, you may return it within 10 days for a refund or replacement. If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

The product must be in original condition and we suggest you use a method of shipping that will ensure delivery confirmation so as to avoid lost packages. We cannot be responsible for lost items, particularly if you don't follow our instructions. Your credit card will be promptly credited once we receive the item back and inspect it. You may not "chargeback" your card during this period. All returned merchandise is subject to a 20% restocking fee.

Once your order is placed, no refunds of any type are given on flags or any other items that we may distribute free of charge. Once an item has shipped, we have incurred the shipping and handling costs and these fees are not refundable under any circumstances. We will, however, promptly replace any flag or other item that is defective. We will also pay the return shipping if the return is due to an error on our part (Sent incorrect item, etc.)Simply drop us a note letting us know what is wrong with the flag you received and we'll take it from there.

 

 Shipping

Customers who provide us with incorrect shipping information and/or whose merchandise is returned as "undeliverable" must pay a re-shipping charge if the item is returned to us and you ask that it be re-sent to you.
 
Most of our merchandise are shipped via the United Parcel Service (UPS) or the United States Postal Service (USPS), though we do occasionally use a private shipping company for larger items. In all cases, we select the shipping method that will result in the fastest, safest and most efficient delivery of your order. Orders are usually shipped within 1-2 business days. Sometimes, it may take 7 - 10 business days to ship an order, if an item is a special order item, out of stock, sewn to order or on back order. In most cases, the entire order will be held and shipped together, unless requested otherwise. If an out of stock or back ordered item will not be available for shipment in a reasonable period of time, the rest of your order will be shipped, that item will be removed and a refund will be issued for that item. Though we gladly ship internationally, we cannot be responsible for delays, specifically those associated with gaining customs clearance. When shipping internationally, you will be responsible for all duties and taxes. To assess the tax you should contact your Customs Office. There will be a $2.00 handling charge added to each order.
   
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
 

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping tracking page. You are responsible for all taxes and customs/import fees that may be required on international orders.

 
Please also note that the shipping rates for items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

Privacy Policy

Protecting your private information is our first priority.

The Information We Collect

This notice applies to all information collected or submitted on The American Flag Store website. On the shopping cart pages, you can order products as well as make requests. The types of personal information collected at these pages are:

  • Name
  • Address
  • Email address
  • Phone number
  • Credit/Debit card information

You can also submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:

    • Name
    • Address
    • Email address
    • Phone number

The Way We Use Information

We use the information you provide about yourself when placing an order only to complete that order. We do not share, rent or sell your personal information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share, rent or sell this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and we do not share, rent or sell your email address with outside parties.

Our Commitment to Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Links to Other Websites

We display links to other websites as a courtesy to you, our customer. The American Flag Store is not responsible for the privacy practices or the content of these sites.

How to Contact Us

Should you have other questions or concerns about these privacy policies, please call us toll free at 800-688-3709 or send us an email at support@theamericanflagstore.com